SEVUFE INC values ​​every customer’s shopping experience. We have established this Return & Refund Policy to provide a clear and convenient after-sales service process for customers purchasing our women’s clothing. Please read the following information before submitting a return or refund request.

1. Return Window

Customers may contact us to request a return within 30 days of receiving their items.

To initiate a return, please email our customer service team within the specified timeframe, providing your order number, the item name, and the reason for the return. We will review your request and guide you through the subsequent steps.

Return requests must be submitted within the designated period. The actual processing of returns is also subject to applicable laws; if the law grants customers a longer timeframe or other non-waivable rights, those legal provisions shall prevail.

2. Opened Items Accepted

SEVUFE INC accepts return requests for items that have been opened.

You may still request a return within the specified timeframe even if the product packaging has been opened. We do not automatically reject return requests solely because the packaging has been opened.

To ensure smooth processing, please keep the item and its accessories intact whenever possible and pack them securely for the return shipment.

For items that show clear signs of use, washing, alteration, or man-made damage, we may need to evaluate the return request based on the item’s actual condition, applicable policies, and legal requirements.

This policy does not exclude returns, refunds, or other remedies required by law in cases involving quality issues, discrepancies between the item and the order, or other statutory grounds.

3. Return Conditions

When requesting a return, please meet the following conditions whenever possible:

Submit the return request within 30 days of receiving the item.
Provide a valid order number or proof of purchase.
State the reason for the return and identify the item(s) to be returned.
Securely pack the item and any accompanying accessories to minimize the risk of damage during transit.
Ship the item back according to the return instructions provided by customer service. Note: Opening the product packaging does not prevent you from submitting a return request. The specific handling method will be determined based on the condition of the item, the reason for the return, and applicable laws.

4. How to Return

Please follow the steps below:

Step 1: Contact Customer Service

Send an email to support@sevufe.shop stating your request to return the item, and include your order number, the product name, and the reason for the return.

Step 2: Wait for Return Instructions

Our customer service team will verify your order and provide you with the return process and return address.

Step 3: Ship the Item Back

Please ship the item back according to the instructions provided by customer service, and keep the tracking number or proof of shipment for future reference.

Step 4: Return Inspection

Upon receiving the returned item, we will verify the product and order details and process your refund request in accordance with our return policy and applicable laws.

5. Return Address

To ensure your return package is received and processed correctly, please contact customer service to obtain the return address.

Do not ship the item directly to the company’s registered address unless customer service has explicitly confirmed that the address applies to your return order.

How to obtain the return address:

Email:
carolyn@sevufe.shop
support@sevufe.shop
Phone: (551) 722-1163

Please include your order number in the email so we can verify the order and provide the appropriate return address and shipping instructions.

6. Return Shipping Costs

Return shipping costs will be determined based on the reason for the return and specific circumstances:

Product quality issues, incorrect items shipped, or substantial discrepancies from the order description: Upon verification, we will cover reasonable return shipping costs or provide another appropriate solution in accordance with applicable policies and laws.
Returns due to personal reasons: Examples include disliking the style, choosing the wrong size, or changing your mind. Return shipping costs are generally borne by the customer, unless otherwise required by applicable law or explicitly agreed upon by us. If you are responsible for return shipping costs, we will explain the relevant arrangements during the return process.

7. Refund Processing Time

Once the returned item has been received and the necessary verification is complete, we typically process eligible refund requests within 3–5 business days.

After the refund is approved and submitted for processing, the funds are usually returned to the original payment method. The actual time it takes for the funds to appear in your account may vary depending on the processing times of payment service providers, issuing banks, and other financial institutions.

If the refund does not arrive within a reasonable timeframe, please contact us at support@sevufe.shop to check the status.

If applicable laws require refunds to be issued within a specific timeframe, we will comply with those legal requirements.

8. Refund Amount

The refund amount is determined based on the actual order, the returned items, and applicable policies.

For items eligible for a refund, the corresponding amount will be processed in accordance with the original payment records and applicable rules. Whether shipping fees, return shipping costs, or other charges from the original order are refunded depends on the reason for the return, the order details, and applicable laws.

For returns resulting from product quality issues or incorrect items being shipped, we will provide appropriate refunds or other remedies in accordance with applicable policies and laws.

9. Exchange Requests

If you wish to exchange an item for a different size, color, or style, please contact customer service first to confirm availability and whether an exchange is possible.

If a direct exchange is not possible, customer service may suggest that you return the item and place a new order after the refund has been processed.

Specific exchange arrangements are subject to product availability, order details, and applicable policies.

10. Items Not Meeting Expectations or with Quality Issues

If the item you receive is damaged, has quality issues, is the wrong style, or does not match the order details, please contact us as soon as possible.

To help us verify the situation, please provide:

Order number.
Product name and a description of the issue.
Photos clearly showing the issue (if applicable). We will verify the relevant information and provide a reasonable solution based on the specific circumstances, applicable after-sales policies, and legal requirements.

11. Order Cancellation

If you wish to cancel your order, please contact us via our customer service email as soon as possible and provide your order number.

If the order has not yet entered the shipping process, we will do our best to assist with the cancellation request. If the order has already been shipped, the return process may need to be followed instead.

Order cancellations and refunds will be handled in accordance with the order’s processing status and applicable laws.

12. Contact Us

If you have any questions regarding return conditions, return addresses, refund status, or other after-sales matters, please contact us via the following methods:

Company: SEVUFE INC
Address: 118 Park Ave Apt 106, Rutherford, NJ 07070
Email:
carolyn@sevufe.shop
support@sevufe.shop
Phone: (551) 722-1163

We typically provide an initial response within 24 hours of receiving a customer inquiry; however, response times may be longer during holidays or in cases requiring further verification.

Thank you for choosing SEVUFE INC. We will make reasonable efforts to provide you with clear and convenient return and refund services.